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Contact Us

If you have questions about patient rights and responsibilities, please contact Patient Relations at (425) 899-2267 or by email.

Patient Rights & Responsibilities

We have adopted our Patient & Client Rights and Responsibilities to help guide our actions. The statement of rights and responsibilities is for those who receive services from EvergreenHealth.

Read our Patient Rights and Responsibilities

If you have questions about EvergreenHealth's privacy practices, please see our privacy page.

Patient privacy

In addition to these rights, we make every effort to protect your privacy and the privacy of your health information.

Read our Privacy Practices

Nondiscrimination notice

EvergreenHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Read our nondiscrimination notice

How to express your concerns

Patients, clients, families and visitors are encouraged to express complaints or concerns about any aspect of their care or experience with EvergreenHealth.

Concerns or complaints may be made to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.

We will promptly investigate all complaints and grievances and work to resolves them in a timely, reasonable and consistent manner, generally within seven (7) days.

If your concerns cannot be satisfactorily resolved in this manner, you may contact:

Patient Relations/Feedback

Phone:
425.899.2267 (Monday through Friday, 8 a.m.-4:30 p.m.)
425.899.3000 (After hours/weekends/holidays - answered by the Healthline)

Email: patientrep@evergreenhealth.com

Letter:
Patient Relations
EvergreenHealth MS-8
12040 NE 128th Street
Kirkland, WA 98034

Department of Health

Health Facilities Survey Section Hotline
1 (800) 633-6828 (complaints only)
Calls are received from 8 a.m. to 5 p.m., Monday - Friday.

Department of Health

Facility & Service Licensing
P.O. Box 47852
Olympia, WA 98054-7852

The Joint Commission

1 (800) 994.6610
Email: complaint@JCAHO.org

Patient satisfaction surveys

To assure that our patients receive the best possible care, EvergreenHealth conducts patient satisfaction surveys on a regular basis. Because we treat so many patients, only a representative group of patients will receive surveys.