Patient & Client Bill of Rights
We have adopted our Patient & Client Rights and Responsibilities to help guide our actions. The statement of rights and responsibilities is for those who receive services from EvergreenHealth.
Read our Patient & Client Rights and Responsibilities
As a patient or client, you have the right to:
- Be notified of your rights, and exercise your rights in regard to your care.
- Receive safe, private, high quality and respectful care.
- Be provided impartial access to care.
- Receive medical services in a life-threatening emergency.
- Have a family member or representative of your choice and your physician notified promptly of your admission to the hospital.
- Have your comfort needs addressed through appropriate pain assessment and management.
- Be informed of aspects of your condition necessary to make informed decisions regarding your care.
- Request medically necessary and appropriate services or refuse treatment or services to the extent permitted by law, and be informed of the potential consequences of such an action.
- Know the name of your physician and others who care for you.
- Receive detailed information in terms you can understand, about your care, your illness, your treatment or other services that you may be receiving.
- Effective written and verbal communication that is appropriate to your age, understanding, and language.
- Actively participate in decisions involving your care, including ethical issues, and be informed of any change in your plan of care in advance.
- Receive care from personnel who are properly trained to perform assigned tasks and to coordinate services.
- Courteous and respectful treatment of person and property, privacy and freedom from abuse and discrimination.
- Receive spiritual care, if desired.
- Confidential management of your patient records and information.
- Access information in your own patient record upon request within a reasonable timeframe.
- Be informed of the process for submitting and addressing any complaints to the hospital facility or a state agency.
- Submit complaints without retaliation and to have the complaint timely addressed.
- Receive an explanation of your bill, including an itemized billing statement, and our policy concerning billing and payment for services, including inquiring about the possibility of financial assistance.
- Seek a second opinion or choose another caregiver.
- Freedom from the use of seclusion or restraint of any form unless medically necessary for your well-being.
- Receive adequate information to make an informed decision whether to participate or refuse to participate in experimental treatment or research.
- Be informed that refusing to participate in research will not compromise your access to care, treatment, and services.
- Be informed about advance directives and sign an advance directive such as a living will or durable power of attorney for health care and have hospital staff and your providers comply with your directives to the extent permitted by hospital policy and state and federal laws.
- Be informed of the reasons for impending discharge, transfer to another facility and/or level of care, ongoing care requirements and other available services and options as appropriate.
- If you are a Medicare patient, you have the right to receive a notice of your discharge rights, a notice of your non-coverage rights, and be notified of your right to appeal premature discharge.
- Receive visitors you or your support person designates, including, but not limited to: a spouse, domestic partner, other family member or friend. Visitors are restricted from most treatment and procedure areas and may be limited based on your medical condition. You have the right to withdraw or deny your consent at any time.
As a patient or client, you have the responsibility to:
- Participate in decisions involving your care.
- Provide a complete and accurate medical history to the best of your knowledge, and provide information about current medications or treatments.
- Ask questions and seek clarification about your diagnosis, course of treatment or care plan.
- Provide information about complications or health symptoms.
- Follow the proposed course of treatment or care, recommendations and advice, upon which you and your provider have agreed.
- Be considerate of the rights of other patients and clients, care personnel and property.
- Provide accurate and timely information about sources of payment and your ability to meet financial obligations.
- Make it known whether you understand what is expected of you, and whether you are able and willing to comply.
- Parents and guardians may represent or assist a patient or client in fulfilling these rights and responsibilities.
EvergreenHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.
Read our Nondiscrimination Policy (PDF)
How to Express Your Concerns
Patients, clients, families and visitors are encouraged to express complaints or concerns about any aspect of their care or experience with EvergreenHealth.
Concerns or complaints may be made to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.
We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.
If you would like to express feedback or a concern, you may contact:
425.899.2267 (Monday through Friday, 7:30 a.m. - 4:00 p.m.)
12040 NE 128th Street
Kirkland, WA 98034
Department of Health
Health Facilities Survey Section Hotline
1 (800) 633-6828 (complaints only)
Calls are received from 8 a.m. to 5 p.m., Monday - Friday.
Department of Health
Facility & Service Licensing
P.O. Box 47852
Olympia, WA 98054-7852
The Joint Commission
1 (800) 994.6610
Report a complaint online
In addition to these rights, we make every effort to protect your privacy and the privacy of your health information.
Read our Privacy Practices