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Field of Daisies

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The COVID-19 ED RN Callback Team

Unit: Emergency Department

Their DAISY Award Nomination Story

The first week of March 2020, Kevin Hanson and the ED Leadership tasked a team that what would become the COVID-19 ED RN Callback Team. The team was made up of nurses that were on light duty - you'll see that a few of the team members were from Surgical Services, as they flexed and adapted into this new role once our surgical volumes decreased during the initial surge.

Over the last 13 months, this team has put their heart and soul into caring for our patients tested for COVID-19 and discharged from the ED. The team called and provided care to over 4,000 ED patients tested for COVID-19, to deliver test results, review symptoms, follow up care and quarantine instructions. The team worked 7 days a week, for over 13 months. To my knowledge, this is the first team in the state and possibly the nation to do this kind of work. To say that I am proud of this team, is an understatement.

The team included:
Brita Grotte RN - ED
Annika James RN - Surgical Services
Julie Drake RN - Surgical Services
Carol Ann Jenkins RN - ED
Susan Johnson RN - ED
Lexi Overa RN - ED
Kelley Hansen RN – ED
Lindsay Hanculak RN - ED

While recently transitioning this role into the everyday operations of the ED, it is not lost on me how much this team did to care for our patients. Thank you for your consideration in recognizing them.