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Person visiting hospital patient

Patient & Guest Feedback

The Patient Relations Department serves as a liaison for any patients, families or visitors who may have questions, concerns, complaints or compliments regarding their experience at EvergreenHealth.

We are here to assist with the navigation in our health care system to ensure you receive exceptional services.

Want to share a compliment about a provider or staff member?

We welcome your feedback and about the great care and service you receive at EvergreenHealth. We will share you compliments with the care team.

Use our online feedback form

Recognize an outstanding EvergreenHealth employee

Did a physician, staff member, volunteer or clinical team help to make your visit to EvergreenHealth memorable? Nominate them for a Living Our Values award.

Living Our Values nomination form

Recognition for outstanding nurses

EvergreenHealth nurses who go above and beyond in providing compassionate, expert care for our patients are recognized with The DAISY Award.

DAISY Award nomination form


If you have a concern

You can bring concerns or complaints to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.

If your concerns cannot be satisfactorily resolved, please contact the Patient Relations Department. We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.

Contacting Patient Relations 

Phone

(425) 899-2267 (Monday-Friday, 7:30 a.m.-4 p.m.)
(425) 899-3000 (After hours/weekends/holidays) your call will be answered by the Healthline

Email

patientrep@evergreenhealth.com

Letter

Patient Relations
EvergreenHealth MS-8
12040 NE 128th Street
Kirkland, WA 98034

Contacting our corporate compliance anonymous hotline

This hotline is maintained by a third party outside of EvergreenHealth.

Phone

1 (888) 497-4458

A live operator will transcribe your conversation about concerns regarding:

  • laws or regulations with which EvergreenHealth must comply
  • fraud, waste or abuse
  • medicare and/or Medicaid
  • privacy or security
  • personal work outside EvergreenHealth
  • patient inducements
  • contracting for goods and services
  • giving or receiving gifts

Contacting the Joint Commission

You have the right to report concerns directly to the Joint Commission on Accreditation of Healthcare Organizations.

Phone

1 (800) 994-6610
1 (800) 633-6828 (Hotline)

Letter

Department of Health Facility and Licensing
PO Box 47852
Olympia, WA 98504-7852