MyChart Frequently Asked Questions
Frequently Asked Questions
What is the best way to get to MyChart?
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There are a few easy ways:
- You may download the MyChart app for your Apple or Android mobile device.
- You may login directly through our website: MyChart.EvergreenHealth.com
- You may login from the link you receive from your provider's office.
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Logging in through our website is probably the easiest way – from there, you just need to remember your username and password! (This same username and password will work on mobile devices, too.)
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What if I forget my password?
The "Forgot Password" link is on the login screen – the "Forgot Username" button is also there:
If you are still having issues with your username or password, our helpful MyChart team is available to assist you Monday through Friday from 8:30 a.m. to 4:30 p.m. at (425) 899-5799. If you call outside of those hours, simply leave a message with your phone number and we'll return your call.
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Do you already have MyChart with another hospital or provider? Did you know you can link your accounts?
If you have multiple MyChart accounts, you might be interested in linking them. Linking your accounts doesn't combine everything into one record, but it does enable you to get from one MyChart account to another all while you are in MyChart.
Simply go to "Menu" – then "Sharing" – then "Link My Accounts." If you do not see EvergreenHealth, you may need to use the "Discover" tab to search for us. You will then be asked to verify that it is you – this will be a question to which you already know the answer.
Additionally, MyChart offers a handy YouTube tutorial for linking accounts on your mobile device – which is very similar to doing so on your desktop computer.
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Are you trying to send a message to your healthcare provider?
As long as you have an upcoming appointment or have seen your provider within the last year, you should be able to message him or her. Simply follow these steps:
Click on "Messages":
Then, in the Message Center, click on "Send a message":
From there, choose what you would like to do. To ask a question, scroll down to "Ask a medical question":
A message disclaimer will appear to ensure your question is non-urgent in nature. After reviewing the disclaimer, click on next:
A new screen will appear asking you what type of medical question – click on "Non-Urgent Medical Question":
If you have trouble with the above steps or if you cannot find your EvergreenHealth provider (that you have seen in the last year or with whom you have an upcoming appointment), please call us at (425) 899-5799 for assistance. We are available Monday through Friday from 8:30 a.m. to 4:30 p.m.
To attach a photo or document to your message:
Simply follow all the above steps and click on the paperclip icon at the bottom of the screen – it will ask if you would like to upload a document or picture; follow the instructions from there and hit send.
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Do you want to make an appointment with your healthcare provider from MyChart?
As long as you have seen your provider within the last calendar AND your provider or provider's practice has online scheduling turned on, you should be able to make an appointment via MyChart. From messages, click on "Schedule an appointment":
When you see your provider's name, there must be a calendar icon by his or her name. If there is only an envelope icon, they (and/or their practice) do not have online scheduling through MyChart:
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Are you wanting a copy of your medical records either for yourself or another provider?
There are two ways to request your medical records! You may do so through MyChart or through the EvergreenHealth website. Instructions for both follow below.
Requesting Records Via MyChart
To request your records from MyChart, click on "Sharing" from the Menu, and then click on "Sharing Hub":
From there, select one of the below boxes that best fits your request:
Requesting Records Via the EvergreenHealth Website
To request your medical records from our website either click this link or follow these instructions: click on "Patients & Visitors" from the home page. The "I Want To…" box will drop down:
Click on "I Want To…" and a menu of choices will appear:
Select "Request Medical Records" and follow the instructions from there. Note: if you are requesting records for another provider who does not utilize MyChart, Epic or EpicCare Link, the fastest way for them to acquire your medical records is to request them directly from EvergreenHealth Medical Records: For EvergreenHealth Kirkland or Monroe Medical Records, they should fax the request to (425) 899-1932. For EvergreenHealth Primary Care Medical Records, they should fax the request to (425) 899-1918.
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Are you looking for your visit notes, lab results or imaging reports NOW?
After visiting your provider, you may want to look at the visit notes, see your lab results or view your imaging reports. All these things are available in MyChart! BUT, keep in mind that very recent information (say from the previous day or today) may not be in MyChart immediately. This is for your safety! Your provider reviews and signs off on these details prior to them being entered into your record. We thank you for your patience.
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What is the difference between an After Visit Summary and Clinical Notes?
Your After Visit Summary allows you to view details of your past appointments or hospital stays. Your Clinical Notes allow you to view notes that your doctor has recorded and shared with you.
Go to Visits and select the date of interest:
Then click on "View notes" or "View After Visit Summary" depending on which you would like to access:
If you are looking for particular images, there is a link at the bottom of the report that you may click.
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Do you have a question about billing?
From messages, click on "Ask a Customer Service Question":
From there, select the category that best fits your billing question/request.
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Have a compliment…or a complaint?
From messages, click on "Ask a Customer Service Question":
From there, select the category for your compliment or a complaint. Compliments and complaints go to different care team members – so please be sure to select "compliment" to leave a compliment, or "complaint" to leave a complaint.
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Do you want to change your Communications Preferences in MyChart?
Do you feel like you receive too many messages from MyChart? Or not enough? Changing communications preferences is simple! You are able to update what types of messages you want to receive – and how you want to receive them – directly from MyChart.
After logging in to MyChart, simply click on "Communications Preferences" in Account Settings:
You may choose email, text, call, or mail for each type of notification. When a particular method is selected, it will turn blue. Once you have updated everything, then select "save changes" to update your preferences.
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Do you want to give proxy access to your MyChart account to someone else?
Follow these simple steps.
From Your Menu in MyChart, click on the Sharing Hub.
MyChart will then ask who you want to share your health information with – choose the "Family member, close friend, or caretaker" option
MyChart will then ask you how you would like to share your health information. Select the "Manage ongoing access to your MyChart account" option.
Select "+ Invite friends or family."
Complete the information and send the invite!
The person receiving the invitation will receive an email. They will log into their own MyChart account to accept the invitation. For safety and privacy, they will need to verify that they know you by entering your date of birth.
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Do you need assistance with MyChart?
There are two ways to seek assistance with MyChart – via MyChart itself or via phone.
Via MyChart
From messages, click on "Ask a Customer Service Question":
Then click on "Next" and "MyChart Issue."
Our helpful MyChart team is available to take your questions Monday through Friday from 8:30 a.m. to 4:30 p.m. at (425) 899-5799. If you call outside of those hours, simply leave a message with your phone number and we'll return your call.
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