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Express a Concern

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Patients, clients, families and visitors are encouraged to express complaints or concerns about any aspect of their care or experience with EvergreenHealth.

Concerns or complaints may be made to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.

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We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.

Use Our Online Feedback Form

If you would like to express feedback or a concern, you may contact:

Patient Relations

Hours: Monday through Friday, 8:00 a.m. - 4:00 p.m.

Patient Relations – Kirkland & Ambulatory Sites

Phone: (425) 899-2267
Email: patientrep@evergreenhealth.com
Mail:
Patient Relations
EvergreenHealth MS-8
12040 NE 128th Street
Kirkland, WA 98034

Washington State Department of Health

Phone: 1 (800) 633-6828 (toll free)
Email: HSQAComplaintIntake@doh.wa.gov
Website: File a Complaint - Department of Health
Mail:
Washington State Department of Health
Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857

The Joint Commission

Phone: 1 (800) 994-6610 (toll free)
Website: File a Complaint - The Joint Commission
Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Patient Relations – Monroe

Phone: (360) 794-1403
Email: ehmpatientadvocate@evergreenhealth.com
Mail:
Patient Relations
14701 179th Ave SE
Monroe, WA 98272

Washington State Department of Health

Phone: 1 (800) 633-6828 (toll free)
Email: HSQAComplaintIntake@doh.wa.gov
Website: File a Complaint - Department of Health
Mail:
Washington State Department of Health
Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857

DNV Healthcare

Phone: 1 (866) 496-9647 (toll free)
Website: File a Complaint - DNV Healthcare
Fax: (281) 870-4818

Patient & Client Bill of Rights

Patients are entitled to specific rights throughout their healthcare journey. For more detailed information about patient rights and responsibilities, please see our Patient & Client Bill of Rights page.

Living Well Together

As your health partner, we not only want you to feel well—we want you and everyone in our community to live well together. Well Together is your source for healthy tips and stories for your everyday wellness.