Express a Concern
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Patients, clients, families and visitors are encouraged to express complaints or concerns about any aspect of their care or experience with EvergreenHealth.
Concerns or complaints may be made to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.
We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.
Use Our Online Feedback Form
If you would like to express feedback or a concern, you may contact:
Patient Relations
Monday through Friday, 7:30 a.m. - 4:00 p.m.
Phone: (425) 899-2267
Email: patientrep@evergreenhealth.com
Mail:
Patient Relations
EvergreenHealth MS-8
12040 NE 128th Street
Kirkland, WA 98034
Washington State Department of Health
Phone: 1 (800) 633-6828 (toll free)
Email: HSQAComplaintIntake@doh.wa.gov
Website: File a Complaint - Department of Health
Mail:
Washington State Department of Health
Health Systems Quality Assurance
P.O. Box 47857
Olympia, WA 98504-7857
The Joint Commission
Phone: 1 (800) 994-6610 (toll free)
Website: File a Complaint - The Joint Commission
Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Patient & Client Bill of Rights
Patients are entitled to specific rights throughout their healthcare journey. For more detailed information about patient rights and responsibilities, please see our Patient & Client Bill of Rights page.
