How to Pay Your Bill
For any care you received at EvergreenHealth, you have several different options when it comes to paying your bill:
Pay online, MyChart Pay as Guest.
Pay by phone, with a credit card:
Call (425) 577-7119 or toll-free (855) 480-7451
Pay by mail, follow the instructions on your printed bill and send to:
EvergreenHealth
PO Box 102940
Pasadena, CA 91189-2940
EvergreenHealth accepts checks, Visa, MasterCard, American Express and Discover card.
If you have questions about your hospital billing, please call us at (425) 577-7119 or toll-free (855) 480-7451 Monday – Friday from 8 a.m. - 5 p.m.
To help us assist you, please provide:
- Your full name
- Daytime and evening telephone number
- Patient account number (found on your billing statement)
- A brief summary regarding any information you wish to provide us, or the nature of your question or concern
A representative from Billing will follow-up with you as appropriate within two business days.
EvergreenHealth Laboratory Services Billing
EvergreenHealth Laboratory Services billing portal is now live. When your bill is ready, you will receive communications through SMS text messages and standard U.S. mail with instructions on how to view and pay your bill.
You can also view and pay your bill here.
Questions about your bill? Call our Laboratory Services Billing Department at 855-425-1786, or send a message through MyChart.
Balance Billing Protection Act
Washington state law protects you from "surprise" or "balance" billing if you receive emergency care or are treated at an in-network hospital or outpatient surgical facility. Learn more about your protections.
Questions About Your Health Insurance
Coverage of healthcare will vary depending on your insurance plan, and coverage can change. It's a good idea to check with your health insurance company for specific information regarding your claim.
Questions About Bills From Other Providers
While you may have been treated at EvergreenHealth locations, some imaging, lab tests, procedures or other services may have been performed by other groups that regularly provide care for EvergreenHealth patients. For example, many independent physicians, ambulance companies and labs are separate businesses with their own billing and account procedures.
Here is a list of the groups that regularly provide care for EvergreenHealth patients. If you receive a bill from them and have questions about it, please contact them directly.
