Patient & Guest Feedback

The Patient Relations Department serves as a liaison for any patients, families or visitors who may have questions, concerns, complaints or compliments regarding their experience at EvergreenHealth.

We are here to assist with the navigation in our health care system to ensure you receive exceptional services.

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Want to Share a Compliment about a Provider or Staff Member?

We welcome your feedback and about the great care and service you receive at EvergreenHealth.  We will share you compliments with the care team.

Use our online form to share your feedback

Recognize an EvergreenHealth Hero

Did a physician, staff member, volunteer or clinical team help to make your visit to EvergreenHealth memorable?

Nominate an EvergreenHealth Hero

Recognition for Outstanding Nurses

EvergreenHealth nurses who go above and beyond in providing compassionate, expert care for our patients are recognized with The DAISY Award.  

Nominate an EvergreenHealth nurse

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If You Have a Concern

Concerns or complaints may be made to any EvergreenHealth staff member. Please be assured that expressing a complaint or a concern will not compromise your care.

If your concerns cannot be satisfactorily resolved, please contact the Patient Relations Department. We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.

Contacting the Patient Relations Department

Phone:
425.899.2267  (Monday through Friday, 8 a.m.-4:30 p.m.)
425.899.1000  (After hours/weekends/holidays - ask for the hospital supervisor)

Letter:
Patient Relations
EvergreenHealth  MS-8
12040 NE 128th Street
Kirkland, WA 98034

Email: patientrep@evergreenhealth.com

Contacting the Joint Commission

You have the right to report concerns directly to the Joint Commission on Accreditation of Healthcare Organizations.

Phone:
1.800.994.6610
1.800.633.6828 (Hotline)

Letter:
Department of Health Facility and Licensing
PO Box 47852
Olympia, WA 98504-7852