EvergreenHealth Medical Center Earns Top Marks for Patient Experience & Clinical Excellence
Healthgrades names EvergreenHealth Medical Center among America's Best for overall care and patient experience
KIRKLAND, WA – EvergreenHealth Medical Center is one of just five hospitals in Washington state to earn the 2026 Outstanding Patient Experience Award™ from Healthgrades, the #1 site Americans use to find a doctor or hospital. This achievement reflects EvergreenHealth Medical Center's commitment to superior, patient-centered care and puts the organization in the top 15% of hospitals nationwide for patient experience. EvergreenHealth Medical Center was also recognized as one of America's 50 Best Hospitals for a sixth year in a row (2021-2026).
EvergreenHealth is now one of only 8 hospitals in the U.S. to earn both Healthgrades 50 Best Hospitals in America recognition and the Outstanding Patient Experience Award in 2026.
In addition to this recognition for patient experience, EvergreenHealth Medical Center was recently honored with numerous accolades based on its exceptional performance in key service areas, including Gastrointestinal Care, Pulmonary Care, Surgical Care and Critical Care. These achievements further underscore the organization's commitment to delivering safe, patient-centered care at every step of the patient journey.
"This recognition is a direct reflection of feedback from our patients. It reinforces the importance of every interaction, every conversation and every moment of care," said EvergreenHealth CEO, Ettore Palazzo, MD, FACP. "This award is a testament to the dedication of everyone at EvergreenHealth to always put our patients first and go above and beyond in providing a world-class experience.
About Healthgrades' Outstanding Patient Experience Award
Each year, Healthgrades recognizes the top hospitals nationwide that provide an exceptional experience for patients during their hospital stay. For its 2026 analysis, Healthgrades evaluated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient survey data from nearly 4,000 hospitals across 10 patient experience measures.*
These measures focus on patients' perceptions of their hospital care, including staff communication, medication explanations, and cleanliness. EvergreenHealth Medical Center's Outstanding Patient Experience Award is the direct result of positive patient feedback in these critical areas.
"Better patient experiences are correlated with better health outcomes, which is why patients should always strive to seek care at a facility with a clear dedication to high-quality, patient-centered care," said Dr. Alana Biggers, MPH, medical advisor at Healthgrades. "As an Outstanding Patient Experience Award recipient, EvergreenHealth Medical Center sets the benchmark for patient experience nationwide, ensuring that every patient feels heard, empowered, and confident throughout the care journey."
Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and view the Outstanding Patient Experience Award Methodology. A patient-friendly overview of Healthgrades' complete methodology is also available.
*Healthgrades evaluated 3,020 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2024 to December 2024. Hospitals in the bottom 20% for overall clinical quality were excluded from consideration.
