Keeping You Safe from COVID-19

At the Doctor's Office or Emergency Department

We understand that concern about exposing yourself to the COVID-19 virus might be keeping you from seeing your doctor for wellness check-ups and even emergent health issues.

The health and wellness of our patients and staff is our foremost priority. We continue to take effective precautions and measures endorsed by the CDC as well as our local and national health agencies to ensure our collective and on-going safety during this time.

Please be assured that all EvergreenHealth primary care, specialty care and urgent care clinics, along with our 24/7 emergency departments are open and providing medical care in the safest environment.

In this podcast, you'll hear Dr. Ettore Palazzo, Chief Medical & Quality Officer, explain what we're doing to keep you safe.


At EvergreenHealth clinics and facilities, we are:

  • Thoughtfully scheduling appointments and creating environments to support safe distancing
  • Appropriately masking all physicians, staff, and patients
  • Continuing wellness screening for staff and patients at all locations
  • Limiting visitors to our hospital, EHMG practices, and other areas of care. Every visitor will be screened (temperature and health questions). View our visitor policy.
  • Strictly following Public Health recommendations for cleanliness, continuing expansion on our already meticulous standards
  • Offering telehealth visits at all EvergreenHealth practices, including specialties, to help support continued social distancing for patients who are able to receive virtual care.
  • Our urgent care and emergency services locations are open, with thoughtfully designed environments and processes established to help ensure the continued health and safety of all of our patients and staff

To make an appointment, find a provider that best meets your individual needs, or seek medical advice from one of our registered nurses, call our 24/7 Healthline at 425.899.3000.

To learn about telehealth opportunities available through your established EvergreenHealth provider, please contact your provider’s office.

Is it safe for me to deliver my baby at EvergreenHealth?

Yes. Patients with COVID-19 are isolated in a different part of the medical center, in rooms with negative air flow, meaning the air doesn’t circulate through the ventilation system. COVID-19 patients are cared for by trained staff using specialized protective

When you come for appointments

We have several procedures in place to protect you when you come for your prenatal visits with your OB/GYN or midwife.

All staff, patients and visitors are screened before they enter our maternity center or our practices. The screening criteria includes these questions:

  • Do you have (or have you had) a temperature of 99.5 F (37.5 C) or above within the last 48 hours?
  • Do you have any new symptoms such as cough, shortness of breath, fatigue, lack or loss of appetite, sore throat, diarrhea, loss or decreased sense of smell or taste, body aches/muscle pain, or persistent headache?
  • In the last two weeks, have you been tested for, or had close contact with, someone who has COVID-19?

If you have any symptoms, we’ll ask you to wear a mask until we can escort you to a private, closed room.

Visitors or staff who have any symptoms will not be permitted into the maternity center units or practices and will be asked to return home.

We are following Universal Masking guidelines. Everyone will be wearing a mask – patients, visitors, physicians, staff, vendors – everyone.

We encourage our patients and visitors to please wear a mask from home while visiting EvergreenHealth. This can be a disposable mask, a cloth mask, or a homemade face covering such as a t-shirt or a bandana. We ask that you wear your mask for the duration of your visit. Thank you for partnering with us for the safety of everyone.

When it’s time to deliver

You will be tested for COVID-19 when you arrive at our Family Maternity Center. This will ensure that we are caring for you appropriately during labor, delivery and postpartum, and keeping both you and your newborn as safe as possible before you go home.

  • If you are coming in for an induction or a C-section, you will be tested at our outpatient testing site.
  • If you arrive at the hospital in labor, you’ll be tested in your room.

If you test negative for COVID-19, you’ll be able to have the same two consistent, healthy birth partners with you for labor and delivery. Should you choose, you may walk the hallways in the maternity center during your labor; you and your birth partners will be asked to wear a mask.

If you test positive for COVID-19, you’ll be limited to just one consistent, healthy birth partner in order to minimize the risk to others. You and your support person will need to remain in your birthing suite throughout your care.

Limiting access to the maternity center

We have reduced the number of people in the public areas of the maternity center as a result of our limitations on visitors, along with our pause on students and volunteers.

For your safety, only your provider, labor nurse and other necessary staff will have access to your birthing suite.

Everyone involved in your care will wear masks. They will wear additional PPE during active labor and delivery including gowns, gloves, masks and goggles.

After delivery

If you have tested positive for COVID-19, our nurses and lactation consultants will help you breastfeed safely – protecting baby while still allowing for this important part of baby’s care to continue.

If you have tested positive for COVID-19, we will ask your support person to remain in the room with you and have food delivered instead of visiting our cafe or leaving/entering the unit multiple times.


If you have questions and/or concerns about your upcoming delivery in our Family Maternity Center, please contact us at 425.899.3501.