Go
Pay Your Bill
Careers
Giving
Healthcare Professionals
Employers & Payers
Go
Toggle navigation
Find a Doctor
Services
24-Hour Consulting Nurse
Addiction & Recovery
Behavioral Health Services
Breast Health Center
Cancer Care
Clinical Trials
Colon and Rectal Services
Community Healthcare Access Team (CHAT)
Concierge Medicine
Diabetes Services
Diagnostic Imaging
Ear, Nose and Throat Care
Emergency Care
Eye Care
Gastroenterology
Geriatric Care
Grief and Bereavement
Hand & Wrist Care
Heart Care
Home Care
Hospice Care
Infectious Disease Services
Infusion Services
Laboratory Services
Maternity Care
Neurological Care
Neurosurgery
Nutrition Counseling
Obstetrics & Gynecology Care
Orthopedic Care
Palliative Medicine
Pediatric Care
Pharmacy
Pharmacist Provider Services
Primary Care
Pulmonary Care
Rehabilitation Services
Sleep Services
Spine, Back & Neck Care
Surgical Care
Surgery Services
Travel Medicine Services
Urgent Care
Urology & Urogynecology Care
Vascular Care
Weight Loss & Bariatric Care
Women's Care
Wound Care
View all Services...
Directions
EvergreenHealth Kirkland
EvergreenHealth Monroe
Emergency Rooms
Urgent Care | Walk-in Locations
Primary Care Locations
Labs
Imaging Centers
Programs & Services
Visiting a Patient?
Patients & Visitors
COVID-19 Information Hub
EvergreenHealth e-Newsletter
Patient Information
Information for Our Patients
Information for Hospital Visitors
Hospital Visiting Hours
Navigating the EvergreenHealth System
What Will Your Care Cost?
Insurance & Medicare
Pay Your Bill
Financial Assistance | Charity Care
Request Your Medical Records
Online & Hospital Gift Shops
Classes and Events
Be Your Healthiest Best!
Patient & Guest Feedback
Email a Patient
Patient Stories
About Us
Contact Us
About EvergreenHealth
Our Commitment to Quality
Governance & Leadership
EvergreenHealth Monroe
EvergreenHealth Medical Group
Eastside Health Network
Working at EvergreenHealth
Volunteering at EvergreenHealth
Newsroom
Podcasts
Publications
Photo Gallery
My Navigator
Login
Sign Up
Home
About Us
Volunteering at EvergreenHealth
Hospital Volunteers - Kirkland
Hospital Volunteer Competency Exams
Hospital Volunteers - Kirkland
Hospital Volunteer Letter of Recommendation
Hospital Volunteer Positions
Hospital Volunteer FAQs
Hospital Volunteer Competency Exams
Hospital Volunteer Orientation
Hospital Volunteers - Kirkland
Hospital Volunteer Letter of Recommendation
Hospital Volunteer Positions
Hospital Volunteer FAQs
Hospital Volunteer Competency Exams
Hospital Volunteer Orientation
Hospital Volunteer Competency Exams
Please answer all of the questions. When you have finished, click the Submit button at the bottom. All fields are required.
Volunteer Information
Name
*
Electronic Signature
*
By checking this box, I attest that this is my signature.
Email Address
*
Address
*
City
*
State
*
AK
AL
AR
AZ
CA
CO
CT
DC
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
Zip
*
Contact Number
*
HIPAA
Penalties for improperly releasing patient health information can be as high as fines of $250,000 and up to ten years in jail.
*
True
False
Confidentiality and privacy are important concepts in health care because:
*
Patients have the right to control who will see their protected health information.
Information should be limited to those people who need the information for treatment, payment and health care operations purposes.
All of the above.
Which of the following are some common ways that employees protect patient privacy?
*
Employees who use computerized patient records must not leave their computers logged in to the network when they are not at their workstation.
Staff and volunteers should not leave patient names logged on computer screens.
All of the above.
Confidentiality protections cover not just patients' health-related information, such as the reason they are being treated, but also information such as address, age, social security number and phone number.
*
True
False
Any employee or physician who violates the hospital privacy policies is subject to sanctions up to and including termination.
*
True
False
Under what circumstances are you free to repeat someone else's private health information that you learn about while in a volunteer position?
*
After you no longer work at the hospital.
After a patient dies.
Only if you believe the patient wouldn't mind.
When authorized for business.
If you suspect someone is violating the facility's privacy policy, you should:
*
Say nothing - it's none of your business.
Watch the individual involved until you have gathered solid evidence.
Report your suspicions to your supervisor or the Hotline.
Only employees who need access to patient records have to worry about protecting patient privacy and confidentiality.
*
True
False
Which of the examples below is NOT a common work practice that protects the confidentiality of patient information:
*
Computers logged off.
Records locked up or put away when not in use.
Limiting the number of visitors who can see a patient.
Limiting the people who can look at electronic patient records or paper records.
What is the phone number to report violations?
*
Tuberculosis (TB) Test
Tuberculosis spreads through the air when a person with active TB coughs, speaks or sneezes.
*
True
False
People who are frequently in crowded, poorly ventilated places are more at risk of contracting TB. Some examples of such places are homeless shelters, correctional facilities, substance abuse centers, hospitals, nursing homes, factories and schools.
*
True
False
TB infection can be inactive and is not infectious to others when inactive.
*
True
False
Patient Safety Training
What does PDCA stand for?
P:
*
D:
*
C:
*
A:
*
Why is patient safety so important?
*
Which one of the items below help keep patients safe?
*
Volunteers should always wash their hands.
Volunteers should stay home when sick.
Volunteers should report unsafe conditions to their supervisors.
All of the above.
What are the two most common Patient Identifiers?
1.
*
2.
*
Name the 5 different age groups:
Birth to six weeks:
*
Six weeks to one year:
*
One year to seventeen years:
*
Eighteen years to sixty-five years:
*
Sixty-five years and beyond:
*
Code Amber Alert
Infants can only be transported throughout the hospital in the arms of hospital staff.
*
True
False
If the parents are not in the infant's room, visitors much be listed in writing by the parents and show picture ID to verify who they are to the staff.
*
True
False
Parents on the Pediatric Unit are instructed to inform the infant's nurse whenever they leave the room.
*
True
False
Staff should question unfamiliar people on the nursing unit.
*
True
False
Environment of Care (EOC)
Under Safety Management, what are the two committees that EvergreenHealth maintains?
*
What is the best means of identification of staff and volunteers?
*
Badge
Photo in database
TV show appearance
What is MSDS?
M:
*
S:
*
D:
*
S:
*
What do volunteers do if they hear Code Red?
*
Follow directions
Run
Help put out the fire
Are cell phones allowed within 3 feet of patient care medical equipment?
*
Yes
No
If the patient says it's OK
What does RACE stand for?
R:
*
A:
*
C:
*
E:
*
What does PASS stand for?
P:
*
A:
*
S:
*
S:
*
HIV Aids and Hepatitis
Can HIV be spread through the air or by touch?
*
Yes
No
What is the definition of hepatitis?
*
Which version of hepatitis is the greatest risk to health care workers?
*
Hepatitis A
Hepatitis B
Hepatitis C
Is there a vaccine to prevent the infection of hepatitis B?
*
Yes
No
Bloodborne Pathogens
Volunteers at EvergreenHealth should never have contact with bodily fluids and are expected to exercise precautions to guarantee no exposure.
*
True
False
Volunteers are to call Environmental Services on pager *712 to clean a spill of blood or body fluids.
*
True
False
Volunteers must immediately notify their supervisor and contact Employee Health (or the Nursing Supervisor, if after hours) if they are exposed to blood or body substances.
*
True
False
Hands must be washed or hand sanitizer used before and after patient contact and each time they enter and exit a patient room.
*
True
False
Hand hygiene is the single most important measure to help reduce the spread of infections.
*
True
False
Universal precautions must be followed for all patients.
*
True
False
Specimens must be in a biohazard bag and in a plastic bin for transport.
*
True
False
Volunteer Heart Attack and Stroke Test
Heart attack symptoms may include: Uncomfortable pressure/fullness/squeezing/pain in the center of the chest; discomfort in the neck/arms/jaw/back/stomach; shortness of breath, lightheadedness, nausea, or breaking out in a cold sweat.
*
True
False
Women have the same signs and symptoms of a heart attack as men.
*
True
False
If you see someone showing signs of a heart attack, you should call a Code Blue and stay with the patient.
*
True
False
Stroke symptoms include: sudden numbness or weakness of the face/arm/leg, especially on one side of the body; sudden confusion, trouble speaking/understanding, slurred speech; sudden trouble walking; sudden severe headache with no known cause.
*
True
False
If you see someone showing signs of a heart attack, you should call a Code One and stay with the patient.
*
True
False
Volunteer Hypoglycemia Test
Signs and symptoms of hypoglycemia include: confusion, disorientation, light-headed, weakness, anxiousness, panicky, slurred speech, combative.
*
True
False
A volunteer should attempt to provide food or drinks to a person that is showing signs of being hypoglycemic.
*
True
False
If you see someone who may be experiencing hypoglycemia, you should call a Code One for medical help.
*
True
False
Weight Sensitivity Test
Medical professionals, because of their extensive healthcare education, rarely discriminate against patients who are obese.
*
True
False
What are the following reasons obese women delay services despite access to care include: (Check all that apply)
Disrespectful treatment by health providers
Embarrassment of being weighed
Negative attitudes by providers
Medical equipment too small
How can we provide a supportive environment for patients of size: (Check all that apply)
Treat patient with dignity and respect
Avoid labeling patient big or fat
Have proper sized BP cuffs and gowns
Know how to use bariatric equipment
Authentication
*
*
I agree to
Terms and Conditions
* Required
Pay Your Bill
Careers
Giving
Healthcare Professionals
Employers & Payers
Privacy Practices
For Employees
For Healthcare Professionals
Eastside Health Network
© 2021 EvergreenHealth