Hospital Volunteer Competency Exams

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Penalties for improperly releasing patient health information can be as high as fines of $250,000 and up to ten years in jail. *

True False

Confidentiality and privacy are important concepts in health care because: *

Patients have the right to control who will see their protected health information. Information should be limited to those people who need the information for treatment, payment and health care operations purposes. All of the above.

Which of the following are some common ways that employees protect patient privacy? *

Employees who use computerized patient records must not leave their computers logged in to the network when they are not at their workstation. Staff and volunteers should not leave patient names logged on computer screens. All of the above.

Confidentiality protections cover not just patients' health-related information, such as the reason they are being treated, but also information such as address, age, social security number and phone number. *

True False

Any employee or physician who violates the hospital privacy policies is subject to sanctions up to and including termination. *

True False

Under what circumstances are you free to repeat someone else's private health information that you learn about while in a volunteer position? *

After you no longer work at the hospital. After a patient dies. Only if you believe the patient wouldn't mind. When authorized for business.

If you suspect someone is violating the facility's privacy policy, you should: *

Say nothing - it's none of your business. Watch the individual involved until you have gathered solid evidence. Report your suspicions to your supervisor or the Hotline.

Only employees who need access to patient records have to worry about protecting patient privacy and confidentiality. *

True False

Which of the examples below is NOT a common work practice that protects the confidentiality of patient information: *

Computers logged off. Records locked up or put away when not in use. Limiting the number of visitors who can see a patient. Limiting the people who can look at electronic patient records or paper records.

What is the phone number to report violations? *

Tuberculosis spreads through the air when a person with active TB coughs, speaks or sneezes. *

True False

People who are frequently in crowded, poorly ventilated places are more at risk of contracting TB. Some examples of such places are homeless shelters, correctional facilities, substance abuse centers, hospitals, nursing homes, factories and schools. *

True False

TB infection can be inactive and is not infectious to others when inactive. *

True False

P: *

D: *

C: *

A: *

Why is patient safety so important? *

Which one of the items below help keep patients safe? *

Volunteers should always wash their hands. Volunteers should stay home when sick. Volunteers should report unsafe conditions to their supervisors. All of the above.

1. *

2. *

Birth to six weeks: *

Six weeks to one year: *

One year to seventeen years: *

Eighteen years to sixty-five years: *

Sixty-five years and beyond: *

Infants can only be transported throughout the hospital in the arms of hospital staff. *

True False

If the parents are not in the infant's room, visitors much be listed in writing by the parents and show picture ID to verify who they are to the staff. *

True False

Parents on the Pediatric Unit are instructed to inform the infant's nurse whenever they leave the room. *

True False

Staff should question unfamiliar people on the nursing unit. *

True False

Under Safety Management, what are the two committees that EvergreenHealth maintains? *

What is the best means of identification of staff and volunteers? *

Badge Photo in database TV show appearance

M: *

S: *

D: *

S: *

What do volunteers do if they hear Code Red? *

Follow directions Run Help put out the fire

Are cell phones allowed within 3 feet of patient care medical equipment? *

Yes No If the patient says it's OK

R: *

A: *

C: *

E: *

P: *

A: *

S: *

Can HIV be spread through the air or by touch? *

Yes No

What is the definition of hepatitis? *

Which version of hepatitis is the greatest risk to health care workers? *

Hepatitis A Hepatitis B Hepatitis C

Is there a vaccine to prevent the infection of hepatitis B? *

Yes No

Volunteers at EvergreenHealth should never have contact with bodily fluids and are expected to exercise precautions to guarantee no exposure. *

True False

Volunteers are to call Environmental Services on pager *712 to clean a spill of blood or body fluids. *

True False

Volunteers must immediately notify their supervisor and contact Employee Health (or the Nursing Supervisor, if after hours) if they are exposed to blood or body substances. *

True False

Hands must be washed or hand sanitizer used before and after patient contact and each time they enter and exit a patient room. *

True False

Hand hygiene is the single most important measure to help reduce the spread of infections. *

True False

Universal precautions must be followed for all patients. *

True False

Specimens must be in a biohazard bag and in a plastic bin for transport. *

True False

Heart attack symptoms may include: Uncomfortable pressure/fullness/squeezing/pain in the center of the chest; discomfort in the neck/arms/jaw/back/stomach; shortness of breath, lightheadedness, nausea, or breaking out in a cold sweat. *

True False

Women have the same signs and symptoms of a heart attack as men. *

True False

If you see someone showing signs of a heart attack, you should call a Code Blue and stay with the patient. *

True False

Stroke symptoms include: sudden numbness or weakness of the face/arm/leg, especially on one side of the body; sudden confusion, trouble speaking/understanding, slurred speech; sudden trouble walking; sudden severe headache with no known cause. *

True False

If you see someone showing signs of a heart attack, you should call a Code One and stay with the patient. *

True False

Signs and symptoms of hypoglycemia include: confusion, disorientation, light-headed, weakness, anxiousness, panicky, slurred speech, combative. *

True False

A volunteer should attempt to provide food or drinks to a person that is showing signs of being hypoglycemic. *

True False

If you see someone who may be experiencing hypoglycemia, you should call a Code One for medical help. *

True False

Medical professionals, because of their extensive healthcare education, rarely discriminate against patients who are obese. *

True False

What are the following reasons obese women delay services despite access to care include: (Check all that apply)

Disrespectful treatment by health providers Embarrassment of being weighed Negative attitudes by providers Medical equipment too small

How can we provide a supportive environment for patients of size: (Check all that apply)

Treat patient with dignity and respect Avoid labeling patient big or fat Have proper sized BP cuffs and gowns Know how to use bariatric equipment

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Hospital Volunteer Competency Exams

Volunteer Information

HIPAA

Tuberculosis (TB) Test

Patient Safety Training

What does PDCA stand for?

What are the two most common Patient Identifiers?

Name the 5 different age groups:

Code Amber Alert

Environment of Care (EOC)

What is MSDS?

What does RACE stand for?

What does PASS stand for?

HIV Aids and Hepatitis

Bloodborne Pathogens

Volunteer Heart Attack and Stroke Test

Volunteer Hypoglycemia Test

Weight Sensitivity Test

Hospital Volunteers - Kirkland

Hospital Volunteer Competency Exams

Volunteer Information

HIPAA

Tuberculosis (TB) Test

Patient Safety Training

What does PDCA stand for?

What are the two most common Patient Identifiers?

Name the 5 different age groups:

Code Amber Alert

Environment of Care (EOC)

What is MSDS?

What does RACE stand for?

What does PASS stand for?

HIV Aids and Hepatitis

Bloodborne Pathogens

Volunteer Heart Attack and Stroke Test

Volunteer Hypoglycemia Test

Weight Sensitivity Test

I would like to:

Be Your Healthiest Best

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