Hospital Visiting Hours

Visitor-Policy-header.jpg

Entrance-Screening-EHK-thumb.jpg

Universal Masking

As recommended by the CDC, we are now requiring that everyone – patients, visitors, physicians, staff and vendors  wear a mask when visiting any EvergreenHealth facility to help prevent the spread of COVID-19.

Please bring a disposable or cloth mask from home and wear it for the duration of your visit. In keeping with our practice of considering the advice of our trusted health partners, EvergreenHealth will no longer accept valved/vented masks, bandanas or gaiters as approved face coverings for patients, visitors, staff, and physicians.

EvergreenHealth is a latex-free facility to protect those with latex allergies. Please bring only non-latex items, including latex gloves, into the hospital. 


Visitor Restrictions

Updated November 19, 2020

For the safety of our patients and others, EvergreenHealth is limiting visitors in our hospital, EHMG practices (Primary Care, Urgent Care, Specialty Care), and other areas of care due to a surge in COVID-19 cases.

At this time, patients may not have any visitors, with very few exceptions. 


EvergreenHealth Adult Inpatient Visitor Restrictions, Including OB/GYN, Family Maternity Center (FMC), Neonatal Intensive Care Unit (NICU), Pediatric

Hospital inpatients may not currently have any visitors, with few exceptions.

Exceptions include:

  • Patients who are at the end-of-life may have two (2) visitors at a time.
  • Obstetric patients may have two (2) consistent, healthy adult visitors (partner and birth support) when in the Family Maternity Center. No minors (under age 18) will be allowed.
  • Patients who are unable to advocate for themselves (due to altered mental status, developmental delays, or disruptive behaviors where caregiver provides safety) may have one (1) visitor accompany them.
  • Patients who need caregiver support upon discharge may have one (1) pre-approved visitor for caregiver training.
  • NICU/Pediatric patients, under age 18, may have two (2) consistent, healthy adult family members present. No minor visitors (under age 18) are allowed. COVID-19 positive NICU/pediatric patients may have one (1) consistent, healthy adult family member present.

Visitors meeting the exception criteria must wear a mask for the duration of the visit and travel only to and from the patient’s destination.

All visitors will be screened upon entry (temperature and symptoms).

**Please note: COVID-19 positive adult patients may not have any visitors at any time with the exception of:

  • Obstetric patients when in the Family Maternity Center who are COVID-19 positive may have one (1) support person
  • COVID-19 positive patients who are at the end of life

EvergreenHealth Children's Visitor Policy

  • Children under age 18 are not allowed in our hospital or facilities at this time unless they are the patient.

EHMG Practices (Primary Care, Urgent Care, Specialty Care) Visitor Restrictions

Patients visiting our primary, specialty or urgent care practices may not have visitors, with few exceptions.

Exceptions include:

  • Patients who are unable to advocate for themselves (due to cognitive or physical needs where caregiver provides safety) may have one visitor accompany them.
  • An adult patient who must bring one (1) child/dependent due to lack of childcare.

Visitors meeting the exception criteria must wear a mask for the duration of the visit and travel only to and from the patient’s destination.

All visitors will be screened upon entry (temperature and symptoms).

EvergreenHealth Women's & Children's Visitor Restrictions

Patients visiting our Women's & Children's practice may not have visitors, with few exceptions.

Exceptions include:

EvergreenHealth OB/GYN Care - Coral, Tan, Midwifery Care, and Maternal-Fetal Medicine (MFM)

  • No visitors for routine OB and non-OB appointments – patient may bring newborn to postpartum visits.
  • Patient may bring one (1) support person from the same household for the first OB visit, 12-week ultrasound, and 20-week ultrasound

Family Maternity Center

  • OB Emergency Department – One adult support person while patient is in the OBED.
  • Antepartum, Labor, Delivery & Postpartum – Two (2) consistent, healthy adult support persons (cannot trade out for other visitors). If patient is suspected to have, or is confirmed COVID-19 positive, one (1) consistent support person will be allowed who must remain in the room.
  • Operating Room – Patients having a surgical delivery are allowed one (1) support person with them in the OR.
  • Postpartum Re-Admissions – Patient may have one (1) adult support person and newborn.
  • Gynecology – No visitors are allowed.

Postpartum Care & Breastfeeding Center

  • Mother and newborn ONLY in the clinic. A support person may assist mother to check-in but will need to wait outside the clinic for the duration of the visit.
  • Circumcision Clinic: Two (2) parents may accompany the infant for this visit.

Perinatal Mood & Anxiety Disorders Program

  • No visitors – Patient only

Neonatal Intensive Care Unit (NICU)

  • Infant may have two (2) consistent healthy adult family members (cannot trade out for other visitors). If infant is suspected to have, or is confirmed COVID-19 positive, one (1) consistent support person will be allowed who must remain in the room.

Pediatric Unit

  • Patient may have two (2) consistent healthy adult family members (cannot trade out for other visitors). If patient is suspected to have, or is confirmed COVID-19 positive, one (1) consistent support person will be allowed who must remain in the room.

Visitors meeting the exception criteria must wear a mask for the duration of the visit and travel only to and from the patient’s destination.

All visitors will be screened upon entry (temperature and symptoms).

EvergreenHealth Emergency Department Visitor Restrictions

Emergency Department patients may not currently have any visitors, with few exceptions.

Exceptions include:

  • Patients who are at the end of life may have two (2) visitors at a time.
  • Patients who are unable to advocate for themselves (due to altered mental status, developmental delays, or disruptive behaviors where caregiver provides safety) may have one visitor accompany them.
  • Pediatric patients, under age 18, may have two (2) consistent, healthy adult family members present. No minor visitors (under age 18) allowed. COVID-19 positive patients may have one consistent, healthy adult family member present. If the visitor is also COVID-19 positive, the visitor will be allowed back under visitor agreement that they will wear proper PPE and stay in the room during visit.

Visitors meeting the exception criteria must wear a mask for the duration of the visit and travel only to and from the patient’s destination.

All visitors will be screened upon entry (temperature and symptoms).

7 a.m. to 7 p.m. Protocol:

  • Emergency Department patients who arrive with multiple family/friends will be asked to choose one person to accompany the patient into the department. That person will be the point of contact for the rest of the family/friends. The point of contact will be screened in Triage with the patient.
  • If the patient is to be admitted to the hospital, the visitor may not accompany the patient to their inpatient bed, unless one of the above exceptions apply.

7 p.m. to 10 p.m. Protocol:

  • The Emergency Department Screening Station will be in the ED Waiting Room.
  • When people arrive the Screener will ask, “Are you here to be seen in the ED?” If yes, they will be directed to Triage. If no, they will be asked if they meet an exception and have been called in by an inpatient unit. The Charge Nurse for that unit will be contacted to escort the visitor to the correct unit by that floor’s staff.

After Hours Protocol (10 p.m. to 7 a.m.): 

  • Patients visiting the ED will be triaged as normal. Visitors will not be allowed unless they meet one of the above exception criteria.
  • Any after-hours visitors for an inpatient must have pre-authorization from the patient’s unit nurse before arriving at the ED entrance. The visitor will be screened for symptoms and escorted to the current unit by that floor’s staff.

EvergreenHealth Hospice Care Center Visitor Restrictions

The Hospice Care Center currently has visitor restrictions in place.

All visitors will be screened at the front desk.

  • If end-of-life (hours to days), patients may have two (2) visitors at a time. Any additional visitors will need to wait outside or in their car. Only two (2) visitors are allowed in the building at a time.
  • If longer life expectancy, patients may not have in-person visitors. Exception: If a visitor is needed to assist with care, a physician or manager may give approval for one (1) designated visitor.

All visitors must remain masked for the duration of the visit. If a visitor fails to wear a mask, visiting privileges may be revoked.

All visitor eating and drinking must take place outside the building so masks may remain in place.

Visitors may only travel to and from the patient’s room (with the exception of the facility’s bathroom).

Visitors may visit outside patient window:

  • Windows will be cracked to facilitate communication.
  • Only five visitors are allowed at a time outside the window per current state guidelines.

The Hospice Care Center has tablets available to facilitate virtual visits between patients and families.

EvergreenHealth Cath Lab/Inteventional Radiology (IR)/Blue Surgery Visitor Restrictions

  • If you do not meet the exception criteria listed above, you will be asked to return home or to wait in your car (if applicable) until the end of the patient’s procedure.
  • IMPORTANT: Please make sure we have the best phone number to reach you.

For Outpatient Procedures: 

  • Please drop off your patient at the Blue Entrance and return to your car. If you meet the exception criteria (above), you may wait with your patient until it is time for his/her procedure. Then we ask that you please wait at home or in your car for the duration of the procedure. We will call you when it is time to pick up your patient and will bring your patient to the Blue Entrance at an agreed upon time.

For Inpatient Procedures:

  • Please drop off your patient at the Blue Entrance and return to your car. If you meet the exception criteria (above), you may wait with your patient until it is time for his/her procedure. Then we ask that you please wait at home or in your car for the duration of the procedure. We will call you with an update on the procedure and with the patient’s inpatient room number, the RN’s telephone number on that unit, and update you on your patient’s disposition. (Your patient’s physician may also call you to discuss the procedure.) There are no visitors at bedside unless you meet one of the above exceptions.

EvergreenHealth Tan Surgery Visitor Restrictions

For Outpatient Procedures:

  • Please drop off your patient at the East Entrance, 5th floor, and return to your car. If you meet the exception criteria, you may wait with your patient until it is time for his/her procedure. Then we ask that you please wait at home or in your car for the duration of the procedure. We will call you when it is time to pick up your patient and will bring your patient to the East Entrance, 5th floor, at an agreed upon time.

For Inpatient Procedures:

  • Please drop off your patient at the East Entrance, 5th floor, and return to your car. If you meet the exception criteria, you may wait with your patient until it is time for his/her procedure. Then we ask that you please wait at home or in your car for the duration of the procedure. We will call you with an update on the procedure and with the patient’s inpatient room number, the RN’s telephone number on that unit, and update you on your patient’s disposition. (Your patient’s physician may also call you to discuss the procedure.) There are no visitors at bedside unless you meet one of the above exceptions.

EvergreenHealth CPC Visitor Restrictions

For Outpatient Procedures:

  • Please drop off your patient at the West Entrance and return to your car. If you meet the exception criteria, you may wait with your patient until it is time for his/her procedure. Then we ask that you please wait at home or in your car for the duration of the procedure. We will call you when it is time to pick up your patient and will bring your patient to the West Entrance at an agreed upon time.

For Inpatient Procedures:

  • Please drop off your patient at the West Entrance and return to your car. If you meet the exception criteria, you may wait with your patient until it is time for his/her procedure. Then we ask that you please wait at home or in your car for the duration of the procedure. We will call you with an update on the procedure and with the patient’s inpatient room number, the RN’s telephone number on that unit, and update you on your patient’s disposition. (Your patient’s physician may also call you to discuss the procedure.) There are no visitors at bedside unless you meet one of the above exceptions.

Visitor Screening for COVID-19

Every patient and visitor will be screened for COVID-19 symptoms. Those who are experiencing any symptoms will be asked to practice good hand hygiene, and travel only to and from their destination during their visit. (Please note: twice per shift, we have been screening hospital employees who come into contact with patients.)

Because screenings will only take place from 7 a.m. to 7 p.m., we kindly request that visitors meeting the exception criteria visit (and complete their visit) during that time period. After 7 p.m., the only open entrances/exits will be the Emergency Department entrance (open 24 hours a day) and the Family Maternity Center entrance (open 24 hours a day for maternity patients). Screenings will take place at the following entrances: (Click to enlarge the map)

  • Emergency Department (entrance open 24 hours a day)
  • ED Auditorium Lobby
  • Silver Main Entrance
  • Blue Main Entrance
  • Family Maternity Center (entrance open 24/7 for maternity patients)
  • 2nd Floor Tan Entrance
  • 4th Floor Tan Entrance
  • Hospice Care Center
  • All EvergreenHealth medical clinics during business hours (Primary Care, Urgent Care, Specialty Care)

Please note: All other entrances/exits will be closed and will have signs directing patients and visitors to our open entrances.