For OBGYN Monroe Patients
We value your time and want your appointments to go as smoothly as possible.
Below, you will find information that will streamline the registration process, answer frequently asked questions and help us provide you with a great and timely experience.
Check with your insurance carrier prior to your first visit to make sure your plan covers your OBGYN and EvergreenHealth Medical Center. Should you need genetic testing, we will provide the CPT codes for you to check with your carrier.
Insurance plans we accept
Release of your records from another clinic
If you are coming to us from another clinic, this form will instruct your former provider to release your personal health information to us. Download and complete the form, then fax or mail to your former provider. Please allow at least two weeks for your request to be process and received by our office.
Release of Healthcare Information (PDF)
Same day appointments
Same day appointments are available depending on availability. Call the office and our triage staff will determine if an appointment is needed.
Some appointments are available as virtual visits from the comfort of your home. When scheduling, ask if your appointment can be done as a virtual visit.
If you have a health issue, call the office and follow the prompts to speak with the on-call provider.
You can also speak to our free 24 hour consulting nurse (360-794-1111, option 2) who can recommend home care remedies or when you should be seen at Urgent Care or the Emergency Department.
My Navigator patient portal
Log into My Navigator to find your health information, upcoming appointments or to email your provider.
Register for the patient portal
When should I arrive?
You should arrive at least 15 minutes before your appointment to allow time for screening and check-in.
What should I bring?
- If you're an established patient, complete your forms on the Clipboard in the My Navigator patient portal.
- If you're a new patient, you will complete your forms when you arrive.
- Insurance card
- Medical records that relate to your visit, if they weren't sent by your previous provider
- Photo identification
Please provide us with at least a 24-hour notice if you are unable to keep your appointment.
We try to accommodate all of our patients and understand that circumstances out of your control can make you late. However, out of respect for patients who are on time, the receptionist will check to see if there is still time for your to be seen. If there isn't, you will need to reschedule.
Lab services are available at the lab on the first floor. Lab results will be available on the My Navigator patient portal.
Imaging studies, such as ultrasound, are done at EvergreenHealth Maternal-Fetal Medicine in Kirkland.
When you need a medication refill, call your pharmacy. Plan ahead since refill requests take two business days. If you need a renewal, you can message us via the patient portal.
We will bill insurance as appropriate for the services you receive. If your insurance requires a co-payment, this will be collected at the time of your appointment.
We accept most insurance plans as well as MasterCard, Visa, Discover and American Express. We will also allow payment plans for services if discussed with our billing department in advance.
Our billing department can assist you with any billing questions you may have.
Following your visit, you may receive a quality survey by email or by US mail from Press Ganey (a research firm). Patients are randomly selected. If you receive a survey, and complete it, we’ll use your feedback to help provide excellent patient care.