Call us: (425) 899-1000

Rights and Responsibilities

Patient Rights

As a patient or client, you have the right to:

  • Be notified of your rights, and exercise your rights in regard to your care.
  • Receive safe, private, high quality and respectful care.
  • Be provided impartial access to care.
  • Receive medical services in a life-threatening emergency.
  • Have a family member or representative of your choice and your physician notified promptly of your admission to the hospital.
  • Have your comfort needs addressed through appropriate pain assessment and management.
  • Be informed of aspects of your condition necessary to make informed decisions regarding your care.
  • Request medically necessary and appropriate services or refuse treatment or services to the extent permitted by law, and be informed of the potential consequences of such an action.
  • Know the name of your physician and others who care for you.
  • Receive detailed information in terms you can understand, about your care, your illness, your treatment or other services that you may be receiving.
  • Effective written and verbal communication that is appropriate to your age, understanding, and language.
  • Actively participate in decisions involving your care, including ethical issues, and be informed of any change in your plan of care in advance.
  • Receive care from personnel who are properly trained to perform assigned tasks and to coordinate services.
  • Courteous and respectful treatment of person and property, privacy and freedom from abuse and discrimination.
  • Receive spiritual care, if desired.
  • Confidential management of your patient records and information.
  • Access information in your own patient record upon request within a reasonable timeframe.
  • Be informed of the process for submitting and addressing any complaints to the hospital facility or a state agency.
  • Submit complaints without retaliation and to have the complaint timely addressed.
  • Receive an explanation of your bill, including an itemized billing statement, and our policy concerning billing and payment for services, including inquiring about the possibility of financial assistance.
  • Seek a second opinion or choose another caregiver.
  • Freedom from the use of seclusion or restraint of any form unless medically necessary for your well-being.
  • Receive adequate information to make an informed decision whether to participate or refuse to participate in experimental treatment or research.
  • Be informed that refusing to participate in research will not compromise your access to care, treatment, and services.
  • Be informed about advance directives and sign an advance directive such as a living will or durable power of attorney for health care and have hospital staff and your providers comply with your directives to the extent permitted by hospital policy and state and federal laws.
  • Be informed of the reasons for impending discharge, transfer to another facility and/or level of care, ongoing care requirements and other available services and options as appropriate.
  • If you are a Medicare patient, you have the right to receive a notice of your discharge rights, a notice of your non-coverage rights, and be notified of your right to appeal premature discharge.
  • Receive visitors, including but not limited to, a spouse, a domestic partner, another family member or a friend. Also included is the right to withdraw or deny such consent.

How to File a Complaint

Physician Search

Find a physician

Or call the EvergreenHealth Healthline at 425.899.3000

Press "1" at the prompt

Register for Health Classes

Our classes and seminars can help you and your family achieve your best health.

View all listings
to top
Follow @EvergreenHosp on Twitter!