Emerisse Shen, ARNP

A bit perfunctory; more interested in giving info than in discussing. Talks very fast. Overall good.

She was very nice & well inform.

Friendly, knowledgeable., helpful

I have not had any problems with PA Shen but the phone/email/appointment s scheduling and rescheduling from the first visit to the last took 6 months total. Not acceptable.

Felt I did not get a thorough explanation for the medication change.

I felt rushed & JUDGED even though this was a new provider for me. While visit < 30 min. w/ two exams & two procedures to schedule.

I was given lots of information in a short time and same I realized I didn't get when I got home e.g. what happens & how in a cystoscopy. Is it at the hospital or the clinic.

Respectful & willing to explore my treatment options, patient listener

Insist I got to the hospital to get Botox. Very inconvenient - do not drive need to take cabulance, time for getting to hospital dr. refuses to do in office I can bring helper but still said NO.

Listened to everything I had to say and asked. Didn't have an answer for everything, but created a plan.

Knowledgeable, but lacked friendliness. My concerns were met, but the specific provider wasn't my favorite.

Clear explanation of any questions I had she makes it easy to talk about sensitive issues with her, and gives a straight and clear answer.

I had to contact the provider to have a final closing statement on next steps after all prescribed exams were completed. I would have expected her to do that.

My problem was not serious. Everyone very helpful.

my first experience with this provider and it was definitely very positive!