Financial Assistance & Charity Care
If you may have trouble paying for your health care, please talk with us. Providing health care to those who can't afford to pay is part of our mission; we are committed to ensuring you get the care you need regardless of your ability to pay.
When possible, we encourage you to ask for financial help before receiving medical treatment. You may qualify for free or discounted care based on family size and income, even if you have health insurance.
What is charity care?
Charity care is a way to help low income individuals and families pay for medical services.
It provides either free care or reduced-price care, depending on your income.
Read the EvergreenHealth Charity Care Policy (PDF)
What is covered?
For emergency and other appropriate hospital-based services at EvergreenHealth Monroe, we provide free care and financial assistance/charity care to eligible patients on a sliding fee scale basis, with discounts ranging from 50% to 100%.
How to Apply
You may apply to receive financial assistance/charity care by submitting an application and providing supporting documentation.
If you have questions, need help or would like to receive an application form or more information, please contact us:
- When you are checking in or checking out of the hospital
- By telephone: (360) 794-1495
- In person: financial counselors are available Monday thru Friday, 8:30 a.m.- 5 p.m.
- To obtain documents via mail free of charge call (360) 794-1495
If English is not your first language
Translated versions of the application form are available in Spanish upon request. EvergreenHealth Monroe also offers telephonic interpreter services in 180+ languages for onsite assistance.
Coverage assistance: You may be eligible for other government and community programs. We can help you learn whether these programs (including Medicaid/Apple Health and Veterans Affairs benefits) can help cover your medical bill and we can help you apply.
Emergency care: EvergreenHealth Monroe has a dedicated emergency department and provides care for emergency medical conditions without discrimination consistent with available capabilities, without regard to whether or not a patient has the ability to pay or is eligible for financial assistance.
District tax discounts: EvergreenHealth Monroe will provide an adjustment to the self-pay portion of hospital bills for district resident homeowners up to the amount of property taxes paid in support of the hospital district during the calendar year that the taxes were paid. Please contact us about our discount program.
Payment plans: Any balance for amounts owed by you is due within 30 days. The balance can be paid in any of the following ways: credit card, payment plan, cash, check or online bill pay. If you need to set up a payment plan, please call the number on your billing statement.