Primary Care FAQs
What should I bring to my appointment?
- Photo Identification
- Insurance Card
- Medication list or containers (if you have more than 5 medications)
- Completed forms (if you have them)
How do I get access to the My Navigator patient portal?
Your secure My Navigator account can be created in one of two ways:
- In person at your provider's office. An email with a link to the My Navigator site will be sent to your email address to complete registration
- Online at https://evergreen.iqhealth.com/self-enroll, using a Medical Record Number (MRN) or email address that is already registered within the EvergreenHealth system.
Google Chrome is recommended for self-enrollment, as the enrollment form is not compatible with some versions of Internet Explorer.
How long do I need to fast before a fasting blood draw?
If you are told to fast, do not eat anything for at least eight hours prior to your blood draw. Take your medication as usual unless instructed differently by your provider. Drink plenty of water, but do not drink coffee.
When will I hear about my test results?
We will notify you about any test results we order for you. Please note that some tests take longer to process than others. Blood work, imaging, Pap smears, biopsies and cultures are usually sent within two business days. With urgent results, we will phone you within two business days. More complicated or sensitive tests will be mailed within one to two weeks. Please contact us if you have not received your results in two weeks.
How are referrals processed?
If, during your office visit, you are referred to a specialist, your provider and clinic staff will work with you on the details for the next steps.
How are medications refilled?
If you need us to refill your medication, please call your pharmacy, even if it shows no refills on your bottle. Refill requests take two business days, so please plan accordingly.
How soon can I expect a return phone call?
We attempt to answer your call by the end of the day if your provider is working that day. If your provider is not in the clinic, we will give you the option to have another provider return your call that day. Let us know, however, if your question cannot wait until the end of the day. Please verify the best phone number for us to reach you
What if I need to cancel an appointment?
Please give us at least 24 hours notice if you are unable to keep your appointment.
What if I am late?
We try to accommodate all of our patients and understand that circumstances out of your control can make you late. However, out of respect for patients who are on time, you may be asked to reschedule.
About the quality survey...
Following your visit, you may receive a quality survey by email or by US mail from Press Ganey (a research firm). Your feedback will be used by EvergreenHealth Primary Care to continually provide excellent patient care. Patients are randomly selected; if you are chosen, we appreciate your time completing the survey.