Simmons School of Nursing and Health Science / Boston,MA
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Patient Satisfaction Reviews
70 patients rated this physician.
The Provider Rating score is an average of all responses to care provider related questions on our nationally-recognized Patient Satisfaction Survey.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
Reviewed on October 10, 2018 The initial appointment was fine, every thing was well explained. It was the after care and trying to reach the Dr. by phone that was the most frustrating thing. I had new symptoms come up that I was really worried about. I also wanted to go over the test results and what next step were so I called the office early in the morning one day and I asked for a phone call back that same day. I called later that same day at 4pm, knowing your office closes at 5pm because I still had not heard from the Dr. I was told she would be calling me back by the end of the day. All I got was a very short email back at 5:01pm. that said I should just wait to speak with the referral Dr./surgeon on Monday (5 days later) to discuss new symptoms and concerns. However, I still had several questions and concerns and I was unable to call the office because the office was closed by that time. Therefore, I replied back to the email the Dr. sent and still never received a response, even the next day. The following day I called the office at 2:30pm and explained that I would like to speak to the Dr. again. The receptionist asked if I just wanted to reply to the email online, I explained that I had already done that and that I was still waiting for a response. I am very frustrated with the level of care and communication I have received from your practice.
Reviewed on September 19, 2018 The only disappointment was that the primary care giver was supposed to refer me to a hand specialist and she forgot and wrote in her notes that "patient would wait and see". Because I was waiting for the reference to call me for an appointment, I lost another week in being able to see a specialist for my issue.
Reviewed on April 27, 2018 Excellent listener, shows concern & interest, extremely thorough, put me at ease.
Reviewed on February 14, 2018 Veneta exceeded my exceptions. She is truly passionate and understands what I'm going through. She doesn't judge me and I feel that she wants to help me without allowing me to feel ridiculed our belittled. Any problem I addressed she answered and received it in entire seriousness. I felt I could ask any question - as I would expect from my primary. I can't thank her enough for being so empathetic.
Reviewed on February 9, 2018 I have referred at least 10-15 people to NP Veneta Thompson.