What is Charity Care?

This is a summary of EvergreenHealth's Financial Assistance/Charity Care policy:

EvergreenHealth is committed to ensuring our patients get the hospital care they need regardless of ability to pay for that care.

Providing health care to those who cannot afford to pay is part of our mission and state law requires hospitals to provide free and discounted care to eligible patients.

You may qualify for free or discounted care based on family size and income, even if you have health insurance.

If you think you may have trouble paying for your health care, please talk with us. When possible, we encourage you to ask for financial help before receiving medical treatment.

What Is Covered? For emergency and other appropriate hospital-based services at EvergreenHealth, we provide free care and financial assistance/charity care to eligible patients on a sliding fee scale basis, with discounts ranging from 25 to 100%.

How to Apply: Any patient may apply to receive financial assistance/charity care by submitting an application and providing supporting documentation. If you have questions, need help, or would like to receive an application form or more information, please contact us:

  • When you are checking in or checking out of the hospital
  • By telephone: 425.899.1616
  • On our website at: www.evergreenhealth.com/charity-care
  • In person: Financial Counselors are available Monday thru Friday, 7 a.m. – 5 p.m., located in Blue 1-10 at EvergreenHealth Medical Center in Kirkland
  • To obtain documents via mail free of charge: send your request to Patient Financial Services MS-55, 12040 NE 128th St, Kirkland, WA 98034

If English is Not Your First Language: Translated versions of the application form are available in Spanish upon request. EvergreenHealth also offers telephonic Interpreter Services in 180+ languages for onsite assistance.

Other Assistance

Coverage assistance: You may be eligible for other government and community programs. We can help you learn whether these programs (including Medicaid/Apple Health and Veterans Affairs benefits) can help cover your medical bills. We can help you apply for these programs.

Uninsured discounts: We offer a discount for patients who do not have health insurance coverage. Please contact us at 425.899.1616 about our discount program.

Payment plans: Any balance for amounts owed by you is due within 30 days. The balance can be paid in any of the following ways: credit card, payment plan, cash, check or online bill pay. If you need a payment plan, please call the number on your billing statement.

Emergency Care: EvergreenHealth has a dedicated emergency department and provides care for emergency medical conditions (as defined by the Emergency Medical Treatment and Labor Act) without discrimination consistent with available capabilities, without regard to whether or not a patient has the ability to pay or is eligible for financial assistance.