In Washington state — the first hotspot for Covid-19 in the U.S. — hospital systems such as UW Medicine and EvergreenHealth quickly mobilized to assist their workers who were battling with stress and anxiety. They launched peer-to-peer support systems, coping resources and other online tools as well as in-person counseling.
Different methods of communication and outreach are meant to reach as many employees as possible in their preferred way, according to Dr. Joy Hampton, EvergreenHealth director of care management.
“The teams are experiencing a level of critical illness and death like most of them have not experienced,” she said. “In general, it’s hitting people a little bit differently.”
EvergreenHealth, which treated the first Covid-19 outbreak in the nation, started offering online resources for coping with stress and other issues, followed by team leader outreach and live webinars in March. The online conferences allowed those who wanted individual help to reach out.