Kirkland, Wash. – Today, EvergreenHealth was named a winner of the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction, awarded to only five other hospitals in Washington state, recognizes the Kirkland-based health system among the top 15 percent of hospitals nationwide for exemplary patient care and service.
Healthgrades evaluates hospitals across 10 patient-experience measures, ranging from cleanliness and noise levels in patient rooms, to other factors such as pain management and provider communication about medication. The measures also include whether a patient would recommend the hospital to friends or family.
Nationally, almost 3,000 hospitals were eligible for the Healthgrades distinction, but just 439 organizations, including EvergreenHealth, outperformed their peers to achieve this year’s Outstanding Patient Experience Award. Additionally, the health system is one of just three hospitals in Washington state recognized by Healthgrades in 2018 for both patient experience and with a Distinguished Hospital Award for Clinical Excellence™, placing it in the top 5 percent of hospitals nationwide for clinical performance.
“Delivering an exceptional patient experience is at the core of everything we do,” said Bob Malte, CEO of EvergreenHealth. “Earning this latest distinction from Healthgrades is a direct reflection of our dedication to to ensuring that every patient receives not only the the best clinical care and outcomes, but also the most exceptional experience and service.”
To be eligible for a patient experience award, hospitals must also meet Healthgrades’ clinical performance thresholds and patients must submit a minimum of 100 survey responses to the Centers for Medicare and Medicaid Services (CMS) about their care.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”
Earlier this year, EvergreenHealth Medical Group also ranked among the top four primary care medical groups in the state in Washington Health Alliance’s Your Voice Matters: Patient Experience with Primary Care in Washington State report. The recognition is based on all five primary care survey measures for “patient experience at the doctor’s office.”
Creating an exceptional patient experience is just one of the many ways that EvergreenHealth serves the evolving needs of its growing community. To learn more about the health system’s plan for future growth, visit www.evergreenhealth.com/future. Learn more about EvergreenHealth’s commitment to quality care and patient experience at www.evergreenhealth.com/quality.
EvergreenHealth is an integrated health care system that serves nearly one million residents in King and Snohomish counties and offers a breadth of services and programs that is among the most comprehensive in the region. More than 1,000 physicians provide clinical excellence in over 80 specialties, including heart and vascular care, oncology, surgical care, orthopedics, neurosciences, women’s and children’s services, pulmonary care, infectious disease and travel medicine, and home care and hospice services. Formed as a public hospital district in 1972, EvergreenHealth includes a 318-bed acute care medical center in Kirkland, a network of 12 primary care practices, five urgent care centers, over two dozen specialty care practices and 24/7 emergency care at its Kirkland, Monroe, and Redmond campuses. In 2015, the system expanded to include EvergreenHealth Monroe – an accredited, full-service 74-bed public hospital district, established in 1960 in Monroe, Washington. EvergreenHealth has clinical and strategic partnerships with several health care entities, including Overlake Medical Center, Seattle Cancer Care Alliance and dozens of independent practices that are part of the clinically integrated Eastside Health Network and the Puget Sound High Value Network. In addition to clinical care, EvergreenHealth offers extensive community health outreach and education programs, anchored by the 24/7 EvergreenHealth Nurse Navigator & Healthline.
In 2017, EvergreenHealth achieved its ninth designation in the last 10 years (2009-2012, and 2014-2018) as a Distinguished Hospital for Clinical Excellence from Healthgrades® and was again named one of Healthgrades 2018 America’s 100 Best Hospitals, placing it among the top 2 percent of hospitals nationwide based on its outstanding clinical performance. The health system was one of 750 hospitals in the country to earn an ‘A’ grade for patient safety from The Leapfrog Group and holds a 5-Star Overall Rating from the Centers for Medicaid & Medicare Services (CMS), one of only 337 nationwide. For more information, visit www.evergreenhealth.com.
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