EvergreenHealth Recognized for Exceptional Patient Experience and Community Impact - Archived

Kirkland, Wash. – Last night, EvergreenHealth’s 24/7 Nurse Navigator & Healthline was recognized for its outstanding community impact by Seattle Business at the 10th annual Leaders in Health Care Awards event. In addition, EvergreenHealth was recognized at the event by the Washington Health Alliance, an organization that aims to promote health and improve quality and affordability, as one of the state’s top four ranked primary care groups for exceptional patient experience.

Seattle Business’ annual Leaders in Health Care Awards honors organizations and individuals who are pioneers in advancing Washington’s world-class health sector through excellent patient care, outstanding leadership and thoughtful innovation.

This year, EvergreenHealth’s 24/7 Nurse Navigator & Healthline earned the Silver honor for its achievements in delivering medical care to underserved individuals and communities.

“It is always an honor to be recognized among our region’s exceptional leaders in health care, and this distinction is especially meaningful for its impact on our community,” said Bob Malte, CEO of EvergreenHealth. “We regard our role to serve the community’s health care needs as a privilege and great responsibility, and we are proud of our Healthline providers, who embrace this accountability by providing all local residents with access to quality care and resources.”

Nurse Navigator & Healthline is a round-the-clock nurse consultation and referral service that guides callers to the most appropriate level of care. As a free community resource, it provides a critical pathway to help remove barriers to care by sharing credible health care information, often accompanied by recommendations for the most cost-effective services, while also preventing unnecessary emergency room or doctor’s visits.

Just last year, Healthline helped thousands of patients avoid unnecessary medical trips, including:

  • 36,019 calls for nurse triage advice
  • 783 unnecessary emergency room visits
  • 1,812 unnecessary urgent care visits
  • 306 unnecessary office visits

In addition to serving as EvergreenHealth’s 24-hour on-call nurse triage line, Healthline serves an equally important purpose by connecting community members to health education resources and programs. In 2016, Healthline served tens of thousands of patients in the following ways, as well:

  • 4,908 physician referrals
  • 22,567 residents and employees registered for community classes offered at EvergreenHealth
  • 9,863 residents received referrals for community services

“In this time of great turmoil in the health care industry, it’s more important than ever to recognize the institutions and individuals who are doing so much to make Washington state among the best places in the nation to receive health care,” said Leslie Helm, executive editor of Seattle Business magazine.

At the Leaders in Health Care Awards ceremony, the Washington Health Alliance debuted its latest report, Your Voice Matters: Patient Experience with Primary Care in Washington State, in which EvergreenHealth’s 11 primary care practices scored above average in all patient experience indicators, placing them among just three other primary care groups in the state to earn this honor.

The organization was one of only two providers in the Puget Sound region to outscore the state average in all five survey measures that go into the “Patient experience at the doctor’s office” score, which includes:

  • Getting timely appointments, care and information
  • Helpful, courteous and respectful office staff
  • How well providers communicate with patients
  • How well providers coordinate care
  • Patient’s overall rating of the provider

“We are incredibly honored to be among the highest rated providers by those we serve,” added Malte. “Achieving this result is a team effort, earned by the hard work and dedication of every provider, staff member and volunteer to fulfill our organizational commitment to creating personal relationships with patients and their families—truly enhancing the health and well-being of every life we touch.”

For more information on EvergreenHealth’s commitment to delivering an exceptional patient experience, please visit To learn more about the 24/7 Nurse Navigator & Healthline service, please visit

For the full list of Seattle Business’ 2018 Leaders in Health Care Award nominees, visit


About EvergreenHealth
EvergreenHealth is an integrated health care system that serves nearly one million residents in King and Snohomish counties and offers a breadth of services and programs that is among the most comprehensive in the region. More than 1,000 physicians provide clinical excellence in over 80 specialties, including heart and vascular care, oncology, surgical care, orthopedics, neurosciences, women’s and children’s services, pulmonary care and home care and hospice services. Formed as a public hospital district in 1972, EvergreenHealth includes a 318-bed acute care medical center in Kirkland, a network of 12 primary care practices, two urgent care centers, over two dozen specialty care practices and 24/7 emergency care at its Kirkland, Monroe, and Redmond campuses. In 2015, the system expanded to include EvergreenHealth Monroe – an accredited, full-service 74-bed public hospital district, established in 1960 in Monroe, Washington. EvergreenHealth has clinical and strategic partnerships with several health care entities, including Overlake Medical Center, Seattle Cancer Care Alliance and dozens of independent practices that are part of the clinically integrated Eastside Health Network and the Puget Sound High Value Network. In addition to clinical care, EvergreenHealth offers extensive community health outreach and education programs, anchored by the 24/7 EvergreenHealth Nurse Navigator & Healthline.

In 2017, EvergreenHealth achieved its ninth designation in the last 10 years (2009-2012, and 2014-2018) as a Distinguished Hospital for Clinical Excellence from Healthgrades®, and it was again named one of Healthgrades 2018 America’s 100 Best Hospitals placing it among the top 2 percent of hospitals nationwide, based on its outstanding clinical performance. EvergreenHealth was also named one of the nation’s 100 Top Hospitals® by Truven Health Analytics™ in the “Large Community Hospitals” category for outstanding achievements in patient care, operational efficiency and financial strength, two years in a row. For more information, visit


Sasha Weiler
Director, Strategic Marketing, PR, & Digital Media

Kristi Herriott
Firmani + Associates Inc.