The Patient Relations Department serves as a liaison for any patients, families or visitors who may have questions, concerns, complaints or compliments regarding their experience at EvergreenHealth. We are here to assist with any of patient advocacy requests and the navigation in our health care system to ensure you receive exceptional services.
Concerns or complaints may be made to any Evergreen staff member. Please be assured that expressing a complaint or a concern will not compromise your care. If your concerns cannot be satisfactorily resolved, please contact the Patient Relations Department. We will promptly investigate all complaints and grievances and work to resolve them in a timely, reasonable and consistent manner.
425.899.2267 (Monday through Friday, 8 a.m.-4:30 p.m.)
425.899.1000 (After hours/weekends/holidays - ask for the hospital supervisor)
12040 NE 128th Street
You have the right to report concerns directly to the Joint Commission on Accreditation of Healthcare Organizations.
Department of Health Facility and Licensing
PO Box 47852
Olympia, WA 98504-7852