Will the new 2 factor authentication interfere with the EPCS that I’m already enrolled with? (applies only to prescribing providers)
No, this will work in tandem with EPCS and will work similarly to what you’re used to now.
What if I don’t want to install the Impivata ID app on my phone?
You can choose to enroll by receiving a text message instead.
What if I don’t have a cell phone?
Unfortunately a cell phone will be required to access Evergreen information remotely.
I received an error message similar to the one shown when trying to log into the portal. What do I do?
This is an error unrelated to 2FA, but to the portal. Download and install the Citrix Receiver from https://www.citrix.com/downloads/citrix-receiver/ or contact HelpDesk if you need further help with this.
